Assurance Restoration is
Ready to Serve You!

Assurance Restoration serves Tulsa, Sapulpa, and all of Northeast Oklahoma. Our service area includes Broken Arrow, Bixby, Owasso, Jenks, Sand Springs, Claremore, Coweta, Glenpool, Catoosa, Skiatook, Collinsville, Okmulgee, Wagoner, and surrounding communities within approximately 60 miles of Tulsa.

Yes! We provide 24-hour emergency response, 7 days a week, 365 days a year. When disaster strikes, you can call us at 918-295-8400 any time, day or night. We understand that water damage, fire damage, and other emergencies don't follow business hours, so neither do we.

We pride ourselves on rapid response times. In most cases, we can have a team on-site within 60 minutes of your call for emergencies in the Tulsa metro area. For locations farther out, we'll give you an accurate arrival time when you call. Speed is critical in damage restoration—the faster we respond, the more we can save.

Absolutely. Assurance Restoration is fully licensed and insured in the State of Oklahoma. Our technicians are IICRC certified (Institute of Inspection, Cleaning and Restoration Certification), which is the industry standard for restoration professionals. We're also a BBB Accredited Business, demonstrating our commitment to ethical business practices.

First, ensure your safety—turn off electricity to affected areas if it's safe to do so. Stop the water source if possible (shut off main water valve for burst pipes). Call us immediately at 918-295-8400. While waiting, move valuable items to dry areas if safe, but avoid walking on wet carpets more than necessary. Don't use household vacuums on water—they're not designed for it and can be dangerous.

Drying time varies depending on the extent of damage, materials affected, and humidity levels. Typically, the structural drying process takes 3-5 days with professional equipment. We monitor moisture levels daily and won't remove equipment until your property reaches proper drying goals. Rushing this process can lead to mold growth, so thorough drying is essential.

Mold can begin growing within 24-48 hours in damp conditions, which is why rapid response is crucial. If water damage is addressed quickly and professionally dried, mold growth can usually be prevented. We apply antimicrobial treatments as part of our restoration process to inhibit mold and mildew growth. If you've had standing water for more than a day, we'll inspect for mold as part of our assessment.

Yes, we work with all major insurance companies and have extensive experience navigating the claims process. We document all damage thoroughly with photos and detailed reports, communicate directly with your adjuster, and bill your insurance company directly in most cases. Our goal is to make the insurance process as stress-free as possible for you during an already difficult time.

Coverage depends on your specific policy and the cause of damage. Most homeowner's policies cover sudden and accidental water damage (like burst pipes), fire damage, and storm damage. However, flood damage typically requires separate flood insurance, and gradual damage from neglected maintenance may not be covered. We can help you understand what's likely covered after our initial assessment.

For insurance claims, we typically bill your insurance company directly, so you usually only need to pay your deductible. We'll explain all costs upfront before beginning work. For non-insurance work or if you prefer to pay out of pocket, we provide free estimates and offer flexible payment options. We'll never surprise you with hidden fees.

After the fire department clears your property, contact us right away. Don't enter the building until it's declared safe. Avoid touching soot-covered items, as oils from your hands can cause permanent staining. Don't attempt to clean anything yourself—improper cleaning can make damage worse. We'll secure your property, begin smoke odor mitigation, and start the restoration process to prevent secondary damage.

Yes, with professional equipment and techniques, smoke odor can be eliminated. We use thermal fogging, ozone treatments, hydroxyl generators, and specialized cleaning methods depending on the severity and type of smoke. The key is treating all affected materials and surfaces—smoke particles can penetrate deep into walls, fabrics, and HVAC systems. We don't just mask odors; we eliminate them at the source.

Common signs include visible mold growth (which can appear as black, green, white, or gray spots), a persistent musty odor, water stains or discoloration on walls or ceilings, peeling wallpaper or paint, and unexplained allergic symptoms. If you've had water damage, there's a higher risk of hidden mold. We offer professional mold inspections using moisture meters and thermal imaging to detect mold behind walls and in other hidden areas.

It depends on the extent of damage and type of restoration needed. For minor water damage limited to one area, you can often stay. However, for extensive damage, fire/smoke damage, or mold remediation, temporary relocation may be necessary for your safety and to allow work to proceed efficiently. If your insurance policy includes additional living expenses (ALE), it may cover temporary housing costs. We'll advise you on the best course of action.